Visitor Information
Information for Visitors and Family Members
Visitors can be good medicine for patients so we welcome and encourage visits from family members and friends. Visitation privileges are equal for all visitors, according to the patient’s preferences. Patient care is our primary concern. That means we may limit patient visits when it is medically appropriate or when visits could interfere with patient care. Reasons for limiting or restricting visits include, among other reasons:
- Infection control
- Disruptive behavior by visitors
- The patient’s need for rest or privacy
Visiting Hours and Regulations
Effective January 30, 2023:
- General visiting hours are 6 am – 8 pm (Monday through Friday) and 9 am – 8 pm (Saturday and Sunday).
- Visitors must go directly to the patient’s room and are discouraged from walking around the facility during visitation hours.
- Labor and Delivery, Post-partum and Pediatrics at Sierra Medical Center allow a support person and siblings to visit 24/7, if they have passed the below screening requirements.
- NICU visitation is limited to those aged 18 and older who meet the below screening requirements. This policy supersedes the current NICU parent information sheet.
- Only pre-approved service animals are allowed inside the hospital.
- For your safety, visitors are not allowed in COVID-19 isolation areas. The department leader will determine whether exceptions to this policy will be made including end-of-life care and/or the patient has a physical, intellectual, developmental or cognitive disability or impairment.
Other Regulations
- Visitors are required to wear a face covering and are encouraged to bring their own face covering. Please do not visit your family and friends in the hospital if they:
- Have had a cough or flu-like symptoms, including sore throat, headache, muscle aches, nausea, diarrhea, abdominal pain or loss of taste or smell in the last 24 hours.
- Felt feverish or experienced chills in the last 48 hours and/or had a fever of 100°F or greater in the last 48 hours.
- Have been in contact with someone with these symptoms in the last 48 hours.
- Visitors must go directly to the patient’s room and are discouraged from walking around the facility during visitation hours.
- If a patient has the maximum number of visitors in their room, we ask other family members to wait in the lobby (if space is available) or their vehicle until the patient has capacity to accept a new visitor.
- Sierra Medical Center is a non-smoking campus. Tobacco use of any kind is prohibited anywhere on the campus — by associates, patients and visitors.
- Visitors must be appropriately dressed, including shirts and shoes.
- People who have colds any contagious diseases should not visit patients.
- Visits should be kept short, and visitors should avoid unnecessary noise to maintain a quiet environment.
- Visitors may be asked to leave the room during tests or treatments, or when the doctor or nurse needs to see the patient.
- Liberal visiting arrangements may be made for families of surgical patients on the day of surgery.
- Only pre-approved service animals are allowed inside the hospital.
Get the latest COVID-19 information
Condition Reports
Any personal information about a patient’s diagnosis and treatment must come from a physician. This information is available only to immediate family members designated by the patient.
Gifts for Patients
Visitors should check with the nurse before bringing gifts of food or drink to patients as some patients are on restricted diets. In the intensive care unit, please check with the unit regarding any gifts for patients.
Parking
Free parking for patients and visitors is available in front of the hospital and adjacent to the medical office building.
Waiting Areas
Specially designated lounge areas for visitors are available on the first and second floors.
Cafeteria
The cafeteria serves breakfast and lunch. Breakfast is available from 7 – 10 am weekdays, and lunch is served from 11 am – 2 pm daily.
Transportation
Please call the receptionist in the main lobby at 775-799-7320 if you have transportation needs.
Discounted Hotels and Accommodations
Northern Nevada Health System has partnered with Sonesta ES Suites to offer patients’ families discounted rates on rooms closer to care.
Directions and Map
Get directions to Sierra Medical Center and see other locations in the Northern Nevada Health System.
Send Note to Patient
Send an encouraging note to a family member or friend being treated at the hospital.