Visitor Information

Information for Visitors and Family Members

Visitors can be good medicine for patients so we welcome and encourage visits from family members and friends. Visitation privileges are equal for all visitors, according to the patient’s preferences. Patient care is our primary concern. That means we may limit patient visits when it is medically appropriate or when visits could interfere with patient care. Reasons for limiting or restricting visits include, among other reasons:

  • Infection control
  • Disruptive behavior by visitors
  • The patient’s need for rest or privacy

Visiting Hours and Regulations

Effective November 30, 2023:

  • General visiting hours are 6 am – 8 pm (Monday through Friday) and 9 am – 8 pm (Saturday and Sunday).
  • Visitors must go directly to the patient’s room and are discouraged from walking around the facility during visitation hours.
  • Labor and Delivery, Post-partum and Pediatrics at Sierra Medical Center allow visitors to visit 24/7, if they have passed the below screening requirements. Siblings are also welcome during visitation hours, if they have passed screening requirements. Siblings are not permitted to stay overnight.
  • NICU visitation is limited to those aged 18 and older who meet the below screening requirements. This policy supersedes the current NICU parent information sheet.
  • ICU visitation is limited to those aged 12 and older who meet the below screening requirements.
  • For your safety, visitors are not allowed in COVID-19 isolation areas. The department leader will determine whether exceptions to this policy.

Screening Requirements

Visitors are not required to wear a mask but are encouraged to wear a mask, especially during peak cold and flu season.

Please do not visit your family and friends in the hospital if:

  • Have had a cough or flu-like symptoms, including sore throat, headache, muscle aches, nausea, diarrhea, abdominal pain or loss of taste or smell in the last 24 hours.
  • Felt feverish or experienced chills in the last 48 hours and/or had a fever of 100°F or greater in the last 48 hours.
  • Have been in contact with someone with these symptoms in the last 48 hours.

Thank you for your cooperation and for being an advocate for the health and care of your loved ones and all hospitalized patients.

Other Regulations

  • Sierra Medical Center is a non-smoking campus. Tobacco use of any kind is prohibited anywhere on the campus — by associates, patients and visitors.
  • Visitors must be appropriately dressed, including shirts and shoes.
  • People who have colds any contagious diseases should not visit patients.
  • Visits should be kept short, and visitors should avoid unnecessary noise to maintain a quiet environment.
  • Visitors may be asked to leave the room during tests or treatments, or when the doctor or nurse needs to see the patient.
  • Liberal visiting arrangements may be made for families of surgical patients on the day of surgery.
  • Only pre-approved service animals are allowed inside the hospital.​

Condition Reports

Any personal information about a patient’s diagnosis and treatment must come from a physician. This information is available only to immediate family members designated by the patient.

Gifts for Patients

Visitors should check with the nurse before bringing gifts of food or drink to patients as some patients are on restricted diets. In the intensive care unit, please check with the unit regarding any gifts for patients.

Parking

Free parking for patients and visitors is available in front of the hospital and adjacent to the medical office building.

Waiting Areas

Specially designated lounge areas for visitors are available on the first and second floors.

Cafeteria

The cafeteria serves breakfast and lunch. Breakfast is available from 7 – 10 am weekdays, and lunch is served from 11 am – 2 pm daily.

Transportation

Please call the receptionist in the main lobby at 775-799-7320 if you have transportation needs.

Discounted Hotels and Accommodations

Northern Nevada Health System has partnered with Sonesta ES Suites to offer patients’ families discounted rates on rooms closer to care.

Make a Reservation

Directions and Map

Get directions to Sierra Medical Center and see other locations in the Northern Nevada Health System.

Get directions

Send Note to Patient

Send an encouraging note to a family member or friend being treated at the hospital.

Send a note